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Shipping Policy

At HoanBox, we aim to deliver your orders securely and on time, offering various shipping methods based on your location and product type. All orders come with tracking numbers, so you can monitor your shipment.

Processing Time

Most orders are processed within 2–5 business days after payment confirmation. For personalized or made-to-order items, processing time may vary.

Estimated Delivery

5–15 business days depending on your location. (Delivery times may vary depending on local customs and shipping carriers. Weekends and holidays excluded.) In some cases, a signature may be required upon delivery depending on the value of your order.

We are not responsible for:

• Delays due to customs or incorrect addresses
• Lost packages after delivery is confirmed by the carrier
• Shipping delays caused by natural events or holidays

Once shipped, your tracking number will be sent to your email.

For assistance with your shipment, contact us at [email protected].

Your satisfaction matters to us. If there’s a problem with your order such as damage or a production issue, we’re here to make it right. You can view our full Refund & Returns Policy here.